A new national study titled Green AMPlified was released today that attempts to unearth a solid understanding of the current state of ‘Green’, its meaning and impact on consumer’s lifestyle and purchasing behaviors.
The survey found that close to all American consumers (90%) believe that acting in an environmentally responsible way is important, but feel corporations hold most of the responsibility to implement change over their own personal efforts and are increasingly implementing eco-friendly evaluation into their product purchasing decisions.
The survey went on to state that over half (53%) of consumers factor a company’s social and environmental activities into their purchasing decisions and while overall, consumer’s personal actions to protect the environment show minimal sacrifice in terms of changing one’s lifestyle, consumers are ready to reward those companies that prove their commitment to the cause.
In fact, after learning a company is environmentally friendly, the study found that 57% are likely to trust the company, 60% are likely to purchase its products, and 58% are likely to recommend the company or its products to others.
It’s Not Always Easy Being Green
When it comes to purchasing green products over traditional ones, consumers put high demand on marketers with cost acting as the primary factor. When asked how much more (if any) consumers were willing to spend on green products, the results are significant, with over 75% of consumers stating that they were not willing to spend more than 10% to purchase a green product over a traditional choice in almost all of the categories offered.
Product performance also factors into purchase decisions and most consumers are not giving green products a break. In fact, for consumers who consider performance important, it makes all the difference. In all product categories discussed, almost all consumers (90%) stated that a green product must work just as well as or better than a traditional product in order to make the switch.
Green It, But Mean It
Consumers are demanding that corporations be part of the movement to protect the environment, but with green marketing messages flooding store shelves, they are also getting savvier or perhaps, more skeptical of the myriad of claims. Overall, consumers are expressing they don’t expect companies to be perfect, but they need to know that they care as much as they do and are making efforts to improve the state of the world - and can show it.
So, where are consumers getting their cues? At the top, 40% of consumers stated that they learned that a company is environmentally friendly because of its packaging. However, 44% stated that they sometimes, but not often, believe the environmentally friendly claims on product packages. Based on follow up interviews, consumers shared their reasons for feeling skeptical of a company’s environmental claims, stating they think they are often unverifiable, overly generalized, or contradictory to other behaviors of the company.
On the other hand, it appears consumers want to trust the companies behind the products and are simply asking them to be more explicit and transparent about their policies and to help educate the public on the benefits of their products and claims and how to participate in eco-friendly practices.
Green Evangelists
The study identified a robust group of consumers who are not looking to cast blame, but rather band together to make a difference.
Green Evangelists are twice as likely as the general market to purchase products from companies who state they support the environment, with close to half (49%) reporting doing so, and 63% are more likely to choose a green product over others. More than half of these passionate consumers are displaying eco-friendly actions such as buying organic (51%), unplugging appliances (53%), forgoing air conditioning (55%) and recycling (78%).
These passionate consumers show they can be a brands best advocate should they succeed in grasping their attention and ultimately, their loyalty. 73% are encouraging others to act green and close to all (91%), agree that when they discover a new product that they like, they immediately tell their friends, compared to 82% of the total.
I’m Guilty!
The mindset of younger consumers surveyed appears to differ from their older counterparts when it comes to their decision to act earth-friendly. Whereas boomers responses were more tied to economical reasons, millennials actions were tied to environmental impact.
Interestingly, this environmentally aware generation seems to carry more weight of the future of our world on their shoulders. Almost half (47%) report feeling guilty when they don’t take actions they feel are important and 50% state they feel irresponsible, a measurable disparity from the 33% of boomers who feel guilty when they don’t take action and the 34% who reported feeling irresponsible.
Conclusion
This national survey of more than 3,000 consumers between the ages 18-49 provides an interesting ‘moment-in-time’ snapshot of consumer attitudes today. It shows that environmental concerns are certainly playing a significant role in the marketplace.
Among the younger and more environmentally aware generation, consumers are willing to exercise environmental accountability in their actions/purchases. That is good news for marketers with a long-term horizon. The question for the planet as a whole is whether consumerism is a bad habit that needs to be broken.
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Note: I loathe the word ‘consumer’, but for convenience I didn’t manipulate the text (which largely came directly from the press release).